At The Old Quay House Hotel we aim to offer high levels of hospitality to all our guests, regardless of any permanent or temporary disability, medical condition or other specific requirement. This Accessibility Statement is designed to give you the information you need to assess how effectively we can meet your particular needs.
The Restaurant, Bar and Lounge are all on one level. Ladies’ and Gentlemen’s toilets are both located on the ground floor opposite the Bar. The Hotel does not have a lift, or a hearing loop installed.
PRIOR TO ARRIVAL
Reservations can be made by website, telephone, or email.
The Hotel is located approximately 4.5 miles from Par railway and bus station. We are happy to arrange a Taxi from the station to the Hotel on your behalf (Wheelchair-suitable vehicles are available if necessary). Directions to the Hotel can be found on the website.
The reception desk is 117 cm high. Assistance with luggage is always available, we recommend stopping outside the Hotel to unload your luggage prior to parking your car. The Hotel has a couple of steps to enter the ground floor. We have car park passes for those that need them. This car park is situated roughly 800 yards from the Hotel. On the way back to the Hotel from the car park, the road is narrow and mainly flat apart from a slightly steep incline as you reach the town. There is a designated disabled parking bay 50yards from the Hotel, situated in Albert Quay Council Car Park.
The Hotel has no bedrooms specifically designed for use by guests with impaired mobility; however, our Staff are more than happy to discuss your requirements. All bedrooms are accessed by a main staircase with no lift facility. Bedrooms vary in terms of shape and size, however many will be suitable for guests with minor disabilities so do please feel free to call us and let our Reception team assist you.
ACCESSIBILITY STATEMENT IN GENERAL
All information such as menus and bedroom information can be printed in larger fonts if so required. Service dogs are accepted at the hotel by prior arrangement.
We have tried to be accurate and as comprehensive as possible in the preparation of this Access Statement. All Staff are more than happy to assist in any way possible to ensure that you have a very enjoyable stay at The Old Quay House Hotel Hotel.