Many of our guests will have met our hotel manager Martin, who has worked at The Old Quay House for over ten years. We chat to Martin about how he came to work in the hospitality industry and why he loves Fowey.
How did you get into the hotel industry?
At 16, I started a college course in hospitality and then completed a bar training course, before getting my license at the age of 18. At the time, I was the youngest licensee in the county.
I was offered the role of assistant manager at Lanhydrock Golf Club at 22. Whilst there, I had the opportunity to spend some time working at the Oakley Court Hotel in Windsor and the Ettington Park Hotel in Stratford-upon-Avon as part of a staff exchange.
I worked at the Golf Club for four years before coming to The Old Quay House, and I’ve been here for almost ten years.
How did you come to work at The Old Quay House?
I saw the position advertised after a friend suggested I look at it. I was working at Lanhydrock Golf Club at the time, and although I love playing golf outside of work, I found I wasn’t finding any time for it. After being offered the job at the Old Quay House, I swapped straight away. I’ve been here ever since – and the job here gives me more time to pursue my hobbies.
What is your favourite thing about working at The Old Quay House?
It’s the people we meet. If there’s an issue, people talk directly to us. In the same way, if guests are having a great time, we hear firsthand – which makes a massive difference.
What are your favourite things about Fowey?
Fowey is more than a seaside resort. We’ve got some fantastic places to eat and probably the best selection of shops you will ever find in this kind of location. The people here are so friendly and everybody knows everybody else – it makes you feel like you are at home all the time.
What do you recommend guests do in the local area?
All of our guests dine with us at the Q Restaurant, but we also encourage them to go out and explore Fowey, and use The Old Quay House as a comfortable base. The town is a destination and we are just one part of that destination. All the hotels here share trade, and I’ll refer guests to other restaurants I think are well worth going to.
What is your favourite time of year in Fowey?
I really like September and October. It’s the end of the season and we have guests who want to come away and enjoy themselves without the hustle and bustle Fowey sees through the summer months.
Now the hotel is under different ownership, will it change and if so how?
A lot of guests have asked me this question. There are going to be some changes to the hotel, but they are all very positive. For example, we are planning to work on the terrace, adding different sun umbrellas, new lighting and heaters, with the aim of making it usable at other times of year, rather than just in the summer.
We are also looking at ways we can make our rooms as comfortable as possible, and so they are all being modernised and re-decorated. Each room will have a smart television and Nespresso machines for coffee. They will feel as chic and beautiful as ever, but more comfortable.
The hotel will always feel like The Old Quay House and this is something that is very important to the new owner, Joe. At the same time, we have the opportunity to freshen things up a little and make a some updates.
Finally, how would you describe a stay at the Old Quay House in five words?
‘A little bit of heaven’.